Technology Modernization Specialist
Responsible for operating at the intersection of technology, operations, and business stakeholders, requiring exceptional communication skills and a strong understanding of how modern SaaS (Software-as-a-Service) ecosystems (e.g. Sales force, Azure, ServiceNow) enable efficiency, scalability, integration, and cost optimization in complex environments.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
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Lead research initiatives to create state-of-the-art technology across the enterprise.
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Evaluate and recommend paths forward for enterprise technology, including SaaS adoption (Salesforce, ServiceNow), Azure-based re-
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platforming, system integration, or replacement, based on business value, scalability, security, and operational impact.
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Partner with engineering, architecture, and platform teams to ensure solutions align with enterprise SaaS frameworks, data models, and
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integration standards.
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Take initiative to drive teams and stakeholders toward next steps, clear conclusions, and actionable outcomes.
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Lead and facilitate meetings with cross-functional stakeholders-including business, operations, and technology, to ensure product requirements are clearly defined and well understood.
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Manage and drive discussions, confidently steering conversations toward productive, outcome-oriented decisions, particularly around
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decisions and ensure alignment with business priorities.
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Construct and maintain comprehensive product documentation, including user stories, feature definitions, process flows, SaaS capability
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mappings, and product roadmaps.
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Present multiple solutions options and trade-offs to stakeholders, including Saas vs custom development, platform extensibility, and
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long-term operational considerations.
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Comply with all applicable laws/regulations, as well as company policies/procedures.
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Perform other duties as assigned.
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Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all
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duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:
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Bachelor’s degree in business, computer science, engineering, information technology, or related field.
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Five (5) years’ experience in product owner, solutions architecture, or technology-driven environment.
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Strong working knowledge of Salesforce (CRM, Service Cloud, Azure) or Service Now.
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Experience leading analysis and research of digital platforms and guiding cloud modernization or SaaS transformation initiatives.
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Experience with SaaS integration patterns, APIs, data synchronization, and platform extensibility concepts.
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Strong communication skills with ability to influence, facilitate discussions, and drive alignment across diverse stakeholder groups.
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Ability to clearly articulate product vision and strategy aligned to business and operations goals within a SaaS first or hybrid technology ecosystem.