Systems Administrator

Position Overview:
A well-established financial services organization is looking for a highly skilled and customer-focused IT Support Specialist to provide premium-level support at one of their key regional offices in the Hoffman Estates area. This role requires both in-person and remote support capabilities, with an emphasis on endpoint provisioning, identity management, and user experience within a Microsoft-centric enterprise environment.

This is a hands-on position suited for a resourceful problem-solver with deep experience in the Microsoft ecosystem (Intune, Office 365, Entra ID), automation via PowerShell, and a working knowledge of cloud environments including Azure and AWS. You’ll act as the local face of the broader IT infrastructure group, delivering high-touch support and collaborating with centralized teams to drive operational excellence.

Key Responsibilities

• Deliver white-glove IT support on-site to employees and remote users across multiple locations.

• Manage device provisioning, imaging, and lifecycle via Microsoft Intune and Autopilot.

• Troubleshoot Windows and Microsoft 365 issues to ensure seamless daily operations.

• Lead onboarding for new hires and contribute to improvements in onboarding workflows.

• Support Microsoft 365 applications including Exchange Online, Teams, and SharePoint.

• Manage users, devices, and group roles within Entra ID (Azure AD).

• Configure Conditional Access policies and MFA using Entra ID P2 or Okta.

• Assist with SCIM-based integrations for automated identity lifecycle management.

• Develop automation scripts and provisioning workflows using PowerShell and Intune.

• Maintain and improve Autopilot configurations for zero-touch deployments.

• Partner with centralized IT to drive consistency in endpoint and identity management processes.

• Provide Tier 2/3 support for cloud platforms, primarily within Azure, with occasional AWS exposure.

• Assist with hybrid identity infrastructure, including Azure Virtual Desktop and Windows 365.

• Contribute to cloud compliance and security governance initiatives.

• Use ITSM tools (e.g., Freshservice, ServiceNow) to resolve and escalate support tickets in line with SLAs.

• Maintain detailed documentation of SOPs, troubleshooting workflows, and technical standards.

Qualifications

• 3–5+ years of experience in IT support within enterprise or hybrid cloud environments.

• Strong proficiency in:

  • Microsoft Intune & Autopilot

  • Microsoft 365 administration

  • Entra ID (Azure AD), MFA, Conditional Access

  • PowerShell scripting and automation

  • SCIM provisioning

• Experience with Azure is required; AWS exposure is a plus.

• Familiarity with ITSM platforms like Freshservice or ServiceNow.

• Strong communication skills and a customer-first mindset.

• Microsoft Certified: Modern Desktop Administrator Associate

• Microsoft Certified: Azure Fundamentals (AZ-900)

• Other relevant Microsoft or cloud-related certifications

Why Join This Team?

• Become the trusted IT lead in a flagship regional office.

• Work closely with high-level staff and contribute directly to operational efficiency.

• Be part of a tech-forward environment focused on automation, cloud transformation, and proactive support.

• Enjoy a mix of hands-on technical work and team collaboration within a high-performance IT group.