Lead HR Operations Analyst
As the Lead HR Operations Analyst, you will liaise between the HR Operations Manager and the local HR Operations team.
Our client needs someone who will ensure service delivery remains precise, timely, and compliant. The Lead HR Operations role combines strong HR program and process knowledge and Workday functional expertise to support second-tier requests and employee queries through the AskHR Service. This role reports to the Manager of HR Operations.
Responsible for prioritizing the day-to-day activities while supporting the culture of excellence, data integrity, and continuous innovation.
What You’ll Get
- A supportive work environment offering experienced, professional colleagues, within an inclusive and collaborative work culture while getting exposure to cross-functional teams and global HR operations processes.
Key Responsibilities
- Drive Operational Execution: Lead the daily rhythm of the HR Operations team, managing JIRA ticket volumes and ensuring global SLAs are met with precision.
- Resolve Complex Inquiries: Serve as the primary escalation point for tier 2 requests, sensitive or complex queries, applying sound judgment to resolve intricate cases and support confidential requests and projects.
- Mentorship & Coaching: Provide guidance to junior team members, share feedback, conduct training, and assist the HR Operations Manager in identifying growth opportunities for team members.
- Ensure Data Integrity: Serve as the strong Subject Matter Expert (SME) for Workday HCM, develop and run reporting, execute mass data changes (EIBs), as well as complex and nuanced data updates, manage organizational restructuring data, corrections, and maintain the "single source of truth" for workforce data.
- Optimize Employee Workflows: Proactively identify opportunities in the employee lifecycle (onboarding to offboarding) and design streamlined, automated processes that improve the employee experience and optimize processes and resources.
- Lead Quality Assurance: Support rigorous testing protocols for Workday releases and system enhancements and ensure strict compliance with global labor laws and audit requirements.
Required Expertise & Skills
- HR Knowledge: Strong knowledge of HR programs and processes, and specific experience working within an HR Service Center.
- Workday Skills: Functional expertise in Workday HCM, specifically regarding business processes, mass data loads (EIBs), and complex organizational structuring. Leads the HR Operations team in reviews, audits and ensures integrity and compliance of the transactional data into Workday HCM, including new hires, terminations, transfers, and pay rate changes. Manage the processing of mass changes in the Workday HCM, including re-organizations and annual cycles.
- Technical Versatility: Experience with Qualtrics for experience management and a strong aptitude for leveraging emerging AI tools to drive operational efficiency is highly valued. (Working knowledge of Microsoft Excel is a plus)
- Regulatory Reporting: Ensure timely and accurate regulatory and high-profile external reporting, proactively adhering to reporting calendar to ensure compliance.
- Google Workspace Fluency: Advanced proficiency in the full Google Workspace suite (Sheets, Docs, Slides, Drive) or alternately similar software is essential, including the ability to build complex formulas and collaborative dashboards.
- Leadership Experience: Proven track record in a lead or supervisory capacity within a global HR Operations environment, with a passion for coaching and developing talent.
- Communication Excellence: Ability to translate complex processes into clear, user-friendly guidance and process documentation for both the team and internal stakeholders, ensuring consistency with global processes.
- Unwavering Discretion: Exceptional judgment in handling highly confidential information, including severance agreements and sensitive compensation data.
- Analytical Mindset: A proactive problem-solver who can pivot quickly in a fast-paced environment, translating complex data into clear, user-friendly process documentation
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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