Head of Infrastructure
This senior leadership role is responsible for the strategy, design, and operation of enterprise infrastructure across a complex, regulated environment. The position leads cloud infrastructure, endpoint engineering, and help desk functions—ensuring systems are secure, scalable, and highly available while supporting both day-to-day operations and long-term transformation.
Operating at the intersection of execution and strategy, this role partners closely with senior leadership to enable business growth through reliable, modern technology platforms.
Key Responsibilities
Cloud Infrastructure
- Lead multi-cloud and hybrid environments (AWS, Azure) across networking, compute, and storage
- Establish architecture standards, scalability, resiliency, and cost optimization practices
- Oversee capacity planning, performance, and disaster recovery
- Drive automation and infrastructure-as-code adoption
Infrastructure Operations
- Ensure system stability, uptime, and performance across all platforms
- Lead incident management, root cause analysis, and continuous improvement efforts
- Define and track KPIs (availability, response times, user satisfaction)
- Deliver infrastructure projects aligned to business priorities
End User Services
- Own endpoint strategy (device lifecycle, patching, security)
- Oversee help desk performance and user support experience
- Standardize support processes and improve service delivery
- Manage collaboration tools and voice platforms
Strategy & Transformation
- Define and execute infrastructure roadmap aligned to business goals
- Lead cloud transformation and modernization initiatives
- Reduce technical debt and improve platform resilience
- Partner cross-functionally across security, engineering, and business teams
Security & Compliance
- Ensure alignment with cybersecurity standards and regulatory requirements
- Maintain strong controls across patching, access, and vulnerability management
Vendor & Financial Management
- Manage vendor relationships, contracts, and SLAs
- Own infrastructure budgeting, forecasting, and cost optimization
Qualifications
- 7+ years of infrastructure leadership experience
- Strong background in AWS, Azure, and hybrid environments
- Experience leading cross-functional infrastructure teams
- Deep knowledge of networking, servers, and storage
- Experience in regulated environments preferred
Core Competencies
- Strategic mindset with strong execution focus
- Leadership and team development
- Problem-solving and decision-making
- Ability to operate in a fast-paced, complex environment
- Strong communication and stakeholder alignment