Deskside Support Analyst
Chicago, IL
The Opportunity
Join a highly respected Chicago-based investment management firm committed to delivering long-term value to our clients through disciplined investment strategies. Our team operates in a high-performance environment where integrity, client service, and innovation are foundational to our success.
Position Summary
We are seeking a Deskside Support Analyst to provide high-quality, hands-on technical support to end-users on a global scale. The ideal candidate will possess a polished and professional presence, excellent interpersonal skills, and the ability to clearly and effectively communicate complex technical information.
You will be responsible for resolving a wide range of desktop hardware, software, and network issues while delivering exceptional service. This role is primarily onsite in our downtown Chicago office, with occasional travel to another Greater Chicago office as needed.
Key Responsibilities
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Deliver white-glove, deskside support to executives, portfolio managers, and other high-profile users.
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Troubleshoot and resolve hardware, software, and connectivity issues for laptops, desktops, mobile devices, printers, and AV systems.
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Maintain and support Microsoft-based technologies, including Windows 10/11, Microsoft 365, Outlook, Teams, and SharePoint.
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Support video conferencing and collaboration tools in conference rooms and executive meeting spaces.
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Coordinate with internal IT teams and external vendors as needed to resolve complex issues.
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Participate in the imaging, deployment, and lifecycle management of end-user devices.
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Document support issues and resolutions within the firm’s ticketing system.
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Provide after-hours or weekend support as needed for critical incidents or executive travel.
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Travel as required to the firm’s secondary location within the Greater Chicago area to provide on-site support.
Qualifications
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3–5 years of deskside or IT support experience in a corporate environment, preferably in financial services or investment management.
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Demonstrated experience supporting C-level executives with professionalism and discretion.
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Strong proficiency with Microsoft technologies, including Windows OS, Microsoft 365, Active Directory, and Teams.
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Familiarity with mobile device management (iOS, Intune), VPNs, and remote support tools.
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Excellent problem-solving and time-management skills.
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Ability to prioritize and multitask in a fast-paced, high-demand environment.
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Strong verbal and written communication skills.
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Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
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Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) a plus.